Shipping within the US
Promotional Shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Alaska, Hawaii, Puerto Rico or the US Virgin Islands. All shipments to Alaska or Hawaii and any other territories under the control of the United States may incur additional shipping charges based upon the location, weight and dimensions of the package once secured for shipment. Due to the distance of the above mentioned locations, please be aware that shipments may take a minimum of 5 business days to arrive.
Expedited shipping costs provided by Marine Generators USA are only an estimate. You will be notified if the actual shipping cost exceeds the estimated shipping cost. We will never charge an increased shipping fee without your consent!
International Shipping
If your shipping address is located outside of the US, additional tax duties beyond our control may apply to collect your order upon delivery. Please be advised that shipping charges displayed on our website DO NOT INCLUDE customs, duties, or brokerage and import fees. Since these additional duties are unforeseen and unassociated with Marine Generators USA, it's the recipients responsibility to pay all applicable duties, taxes and brokerage fees that may apply upon the delivery and/or collection of your order.
Returns
ALL ITEMS ARE FINAL SALE. NO RETURNS, NO EXCHANGES - NO EXCEPTIONS.
If you need to return an item, please Contact Us with your order number and details about the item.
Damages
We thoroughly inspect each item(s) prior to shipment to ensure and guarantee that the item(s) is free of any cosmetic damages and/or missing parts. While we take extra measures to ensure safe and secure shipment of your product, issues during shipment - while rare - are possible.
Upon receiving shipments from Marine Generators USA and our partner shipping carriers, it is critical that you IMMEDIATELY inspect the package for damage PRIOR to signing for it and before accepting delivery from the carrier. If any damage is present, it MUST be noted on the carriers slip and reported to Marine Generators USA IMMEDIATELY. If damage is discovered after accepting a shipment, it MUST be reported to Marine Generators USA within 72 hours of the delivery.
In the event that damage is reported beyond 72 hours of delivery, Marine Generators USA will not accept any responsibility in replacing and/or further servicing your order.
It is imperitive that you document the damage(s), this means photos of the exterior of the box MUST be supplied along with photos of the visible damage(s). It is crucial that ALL packaging- the bubble wrap, the box and pallet be saved, as required by the insurance company to file and successfully submit a claim of damage.
We will replace defective products with an exchange for the same model and style ONLY.
If your parcel is left without a signature and damage is found, please contact us within 48 hours at (305)999-5212 or via email at sales@marinegeneratorsusa.com Your package should be unopened, unused and remain in the condition in which it was delivered until you successfully report a claim with Marine Generators USA.
Return on Electronics - Serial Number Policy
On returns of all electronics, serial numbers must match with serial number of product originally shipped and will undergo inspection; if serial numbers are not matching, a refund will not be issued.